CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The new car had a few extras added to it, Dan made sure they was all correctly fitted and made sure the car was not delayed for me.

Service

Can't fault the staff or service

Service

Courteous and professional customer service

Service

Barretts BMW issue. Punctured run flat tyre. Couldn't get one from Canterbury as their supplier doesn't do Michelin (reportedly) Told to get one from Ashford, who would not transfer to Canterbury for fitting. So had to drive to Ashford! Same company?

Service

I discussed my issues with Patrick Myrie and I am awaiting a response from him.

Service

Given I described the fault surely the parts could have been ordered to fix it on the day rather than going in a week later? Furthermore why does the car need to be there at 9 if nothing will be done until gone 4?

Service

All staff where very helpfull

Service

Considering I booked in a few minutes before my appointment. I wasnt seen to, till 1140ish. After chasing up my appointment I'd actually been forgotten.

Service

I received timely progress reports of the inspection on my vehicle

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I was not happy to find when my vehicle was returned to me that the two seals on the rear differential had not been replaced and I also had a warning message telling me the there was a problem with the restraint system which was not the case before.

Service

Charging for a courtesy car is my only complaint

Service

Helpful staff

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I had to wait along time from making the booking to the appointment as I required a curtisy car.

Service

Mr Danial wales has looked after my requirements for last four years on new cars, i like to add extras to all of my cars, and Danial helps me put them together with all the carbon packs and the car s have always beaten my expectations. Many thanks.

Service

Waiting for oils change . Told it would be 1:30. 3 hours waiting . Told car being cleaned . Car still dirty. Delay me to clean the car, no. Then give car back and it's dirty, even worse

Service

Very polite staff.

Service

Trust in doing a good job to my satisfaction

Service

Can't fault the service. Booking was easy, the service was carried out in the time expected, I got a comprehensive report of the work carried out and the status of all the items checked, which the service manager walked through and explained.

Service

Everything was easy, treated in a first class manner

Service

The cup holder in the rear seat needs fixing and I would have expected you to fix this on a car that had done 4500 miles free of charge

Service

Welcomed by Lance who made the whole experience a pleasant one. Lance kept me informed of what was being done to the car on a regular basis and car was returned cleaned inside and out

Service

Everything was done to a good standard except the cleaning. Some dirt patches on the car took up to 30 minutes of cleaning on returning home.

Service

Despite repeated requests for early billing information this was ignored

Service

Intermittent starting problem, which would not manifest itself while the car was with Broad Oak. Requested a part be replaced, which appears to have rectified the problem, but had to pay £750. As no fault code was found could not claim under warranty

Service

Absolutely disgusting behaviour. I have had my car 4 months, only to be phoned and told it needs new brakes costing me £200. I got my breaks done on 31st July. My father was supposed to get a phone call from the manager Adam, which we still have no r

Service

Evently work was carried ok

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Good customer service feed Back on my Vehicle and keeping me update on the proces

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I felt that hey cared

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Issues with tyres were raised but no solution was given leaving me to sort the issue out at a high cost at late notice myself. Troubleshooting of a radio fault was amateur and used my fuel and mileage in the process to absolutely no benefit.

Service

Whilst work carried out was 100% we were not happy with having to pay to have the work done and then not being able to have the parts back to have them independently checked to see if they were faulty

Service

you didn't fix the problem - I've got to come in again as the car still has the problem it was bought in for.

Service

As usual no problems

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Because I was completely satisfied, faultless service.

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As above

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Car was booked in for a service and then had to stay a further day due to recall notice. Then got the car with engine Mgmt warning lights on. Garage wouldn't take it back directly so had to call out BMW assist. Overall 5 days without the car.

Service

Because the way I was treated by the staff there help they gave me and advice

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Service is very good and well received.

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Hello very pleased but I wait a little to long to be help thanks

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Exactly as above.

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everything done on time and car returned washed and looking brand new

Service

Having never been to Barrett's Ashfield and unsure why I have been sent this survey I must remain neutral

Service

Good service

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Changed punctured run flat really quickly.

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It's always a friendly and efficient service experience.

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No complaints

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A very pleasant experience

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Helpful staff. Job was completed on time.

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Great staff

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Good communication; good feedback on issues; clear pricing; prompt delivery/collection service; clean car - it's all really good.

Service

I think I got a reasonably good deal. I thought the salesman, Shah was really brilliant at his job and could not have treated us better.

Service

Courtesy car was ready and nothing was too much trouble

Service

Helpful, courteous staff from new car purchase to servicing.

Service

Showroom is lovely and reception/waiting area very pleasant. Staff all professional but friendly, very attentive. Just the wait to collect car at end of day that stopped it being outstanding

Service

Job done - very nice people

Service

I had asked for all for alloy wheels to be refurbished (Diamond cut), however on collection one of the rims was damaged and l also believe that the BMW hub cap fitted was not the original ( Old and damaged and does not match the other 3).

Service

Reason as above. They forgot to do some of the warranty work that should of been done when the car was in for the repair the first time, so my car had to go back in again.

Service

The dealership is friendly, helped and all have a good knowledge of the subject matter that they specialise in

Service

Clear comms throughout process & flexibility around our needs/ circumstances. Personal, down to earth & helpful nature of salesperson. Went beyond expectations by giving us loan car for few days as our existing BMW (18yr old 330D M sport) was ill LOL

Sales

At every stage in the process, from initial enquiry to delivery of my new car, the staff at the BMW centre were helpful in explaining the process and keeping me informed of progress.

Sales

Everything clicked into place at exactly the right time. Arrival of my expected funds coincided perfectly with the registration and special build my car needed, just as we both planned with a contingency in place to cover if I had to delay.

Sales

Extremely satisfied. Extremely helpful and knowledgeable showroom and sales staff, going over and beyond to help and accommodate us with the smooth purchase and delivery of our car.

Sales

Our car was handed over in the rain, it had marks on the paintwork under the mirrors and the number plates were not properly fitted.

Sales

First class service from all the staff at Barrett's

Sales

I don't think the product knowledge was high enough. I only had a couple of questions being familiar with BMW but these were not all answered correctly or fully. At pick up point I only had 2 questions of the "genius" both answered incorrectly

Sales

THE STAFF AT BARRATTS ASHFORD ARE ALWAYS EXTREMELY HELPFUL AND ARE A PLEASURE TO DEAL WITH. IT IS ALWAYS A VERY FRIENLDY PLACE TO VISIT AND ONE IS ALWAYS MADE VERY WELCOME.

Sales

Shah made it simple and easy to deal with no nonsense push in your face sales tactics