CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick, prompt

Service

Staff great and very helpful

Service

Expertise

Service

The service was done in two to three hours. I was provided free coffee and tea from staff and when they had updates, I was told them.

Service

Very efficient in the second visit for the tyres to be changed.

Service

The whole experience was as it should be

Service

I am happy to have my BMW regularly serviced but the service charges are unreasonably high and will tend to make me look elsewhere at the prices expected at Barretts Ashford.

Service

a straightforward visit for an oil change + a nice valet! Excellent efficient and friendly handover when I collected the car; thank you!

Service

Very much like the videp you send when the car is up on the lift.

Service

This time the car has been in 4 times for the same fault only not to be fixed.

Service

washing my car is great but could it be with clean water

Service

You did what you said you would

Service

Standard service and inspection.

Service

Maxine!

Service

Because despite being polite the issue was not resolved.

Service

The work was carried out whilst I waited and the vehicle was cleaned inside and out.

Service

Again because there's always room for improvement

Service

I asked if I could wait for my car to be serviced. Was told they needed it all day and the best they could do was lunchtime. I noticed from my BMW app. My car was finished and parked behind the dealers at 9.27 am. Only one hour after I dropped it off

Service

It was OK but nothing special, plus courtesy cars are now being charged for. Ironically this shoots Barrett's in the foot as I am currently looking to buy another car but why should I go there when I can get a better deal and service elsewhere?

Service

I was asked to ujse the auto check in and I requested that the trinket tray on the drivers side be repaired, this work was not carried out as apparently it didnt appear on the worksheet, I later checked the response to my check in and it showed there

Service

Service given. Appreciate video inspection on car.

Service

Easy booking appointment. I had a broken foot at time so couldn't drive so they offered to collect car. Phoned day before to arrange collection and also phoned re delivering back. Pointed out I needed to get a tyre checked which I did

Service

Looked after me and my car very well

Service

Everyone very helpful, pleasant and professional.

Service

Not sure if the problem is rectified

Service

I had a warranty issue with a used vehicle and being cynical by nature I anticipated the problem might not be covered by the terms and conditions. However, my cynicism was completely misplaced and the fault was rectified without question.

Service

Because I was "completely satisfied"

Service

Everything about it was exceptional. It started with a phone call from the Service Advisor, Lance Chesterton, the checkin by Zoe West and then from the service technician Luke Sisley. A fantastic experience, and I cant speak highly enough of them.

Service

Friendly efficient staff

Service

Fast response, on point detail of service

Service

Maxine was great and very easy to deal with. Everything is quick and efficient.

Service

Great experience as always from this dealer.

Service

Good service, well looked after from the time you come through the door, helpful team. Looking to buy my 4th car from this dealer

Service

The problem has not been fixed and I'm now having to spend more time trying to get it sorted. The service team have not made it easy for me either as they've not provided the correct information regarding length of time to do the repair. Not happy!

Service

The lady that booked my car in for the service and did the paperwork was superb out of this world bent over backwards to get all the jobs done

Service

Would have been completely satisfied but had to return the car a week later with same problem. Barretts completed the repair with no charge.

Service

They booked me into the garage very quickly and efficiently. No waiting for anyone. I was so impressed.

Service

The staff at Ashford are outstanding. This is why I return there time after time. They are always so helpful and attend to my needs whether it be sales/service.

Service

Great service as always

Service

No hassle and was kept in touch of progress

Service

as above plus the follow up and video report all adds to the experience

Service

no communication with me i had to phone twice to find out about my car.when car was fixed ,they said had to wash it .when i picked up was not even washed

Service

One service was better than the other but one blighted the overall picture if you had your cars for customers it would be better if bmw had input on the follow up hire car otherwise rubbish

Service

Inconsistency between video report and tyre report.

Service

All good Expectations met, prompt courteous service, and a clean car as well!

Service

The service was efficient and courteous

Service

I would normally give 5 stars, but despite telling the service department about some lights that were not working, one of the lights was not in stock, so I have to return to have that done

Service

Every single staff member couldn't do enough to help out. 5 stars!!

Service

I am recently widowed and it was the first time I had to deal with servicing the car since my husband passed away. The Service Manager phoned me the day before and Daniel ensured I understood what had been done after the service and MOT had been done

Service

Failed again to fix persistant problem, had to return after last visit to correct work undertaken.still got the same problem.

Service

Always helpful nothing is ever a problem , any problems ways dealt with straight away

Service

The driver turned up at my house to pick up my car at the exact time he said he would. I was rung when the car was completed and when I arrived to collect it it had been washed and hoovered. The representative who dealt with me was friendly & helpful

Service

Happy with service

Service

Did everything I requested, returned the car on time, great courtesy service to the town centre and car handed back washed and cleaned.

Service

Maxine card was really helpful and pleasure meeting her

Service

Excellent sympathetic service with yet another BMW reliability failure

Service

Car was returned clean and tidy and the service given by the lady in the service centre was excellent, clear, precise,and very professional . Congratulations to her

Service

I am having to take my car in today to get the brake pads serviced which I would have preferred putting off until next month but I can't as 5 days after the oil service the brake pad lights have come on. Not aware how urgent at time of checkin

Service

Problem solved

Service

See above. Serviced and MOT 10 days ago. Still not resolved.Brake discs shown as advisory on failed MOT yet urgent on health check.Child seat not inspected for MOT saying it was fitted. It was totally detached.

Service

Car serviced and cleaned as expected

Service

No courtesy car offered, had to ask and then the courtesy car had to be returned before I could even get my car from the garage

Service

Good communication and work was done promptly.

Service

Absolutely satisfied with the work carried out but nobody can get full marks in any job car was in for end of warranty and MOT bot surprised nobody tried to offer extended warranty and extended services such as sat Nav updates conscierge services.

Service

Everything completed on time and to my satisfaction, and explained

Service

Finally I was very happy.

Service

Did what was expected

Service

Very helpful

Service

Nothing wrong with service, care or cost

Service

Can't fault the staff or service

Service

The new car had a few extras added to it, Dan made sure they was all correctly fitted and made sure the car was not delayed for me.

Service

Courteous and professional customer service

Service

Barretts BMW issue. Punctured run flat tyre. Couldn't get one from Canterbury as their supplier doesn't do Michelin (reportedly) Told to get one from Ashford, who would not transfer to Canterbury for fitting. So had to drive to Ashford! Same company?

Service

I discussed my issues with Patrick Myrie and I am awaiting a response from him.

Service

I am extremely unhappy with the car for a number of reasons ' issues with the car after recall for EGR cooler and l have had three trips to the dealership since l purchased the car in October 2017, due to battery discharge issues when stationary.

Service

Given I described the fault surely the parts could have been ordered to fix it on the day rather than going in a week later? Furthermore why does the car need to be there at 9 if nothing will be done until gone 4?

Service

All staff where very helpfull

Service

Considering I booked in a few minutes before my appointment. I wasnt seen to, till 1140ish. After chasing up my appointment I'd actually been forgotten.

Service

I received timely progress reports of the inspection on my vehicle

Service

I was not happy to find when my vehicle was returned to me that the two seals on the rear differential had not been replaced and I also had a warning message telling me the there was a problem with the restraint system which was not the case before.

Service

In having a windscreen replaced I have some questions about its installation. My concern may be unjustified but I need to have those concerns assessed.

Service

Charging for a courtesy car is my only complaint

Service

Helpful staff

Service

Mr Danial wales has looked after my requirements for last four years on new cars, i like to add extras to all of my cars, and Danial helps me put them together with all the carbon packs and the car s have always beaten my expectations. Many thanks.

Service

I had to wait along time from making the booking to the appointment as I required a curtisy car.

Service

Waiting for oils change . Told it would be 1:30. 3 hours waiting . Told car being cleaned . Car still dirty. Delay me to clean the car, no. Then give car back and it's dirty, even worse

Service

We were looked after from the moment we went to the garage till the time when we picked up our new car.

Sales

No acknowledgement of receipt of funds until requested. The car was delivered without notice. No offer to explain the cars features until I complained.

Sales

The people at BMW Ashford were very helpful in all aspects of the leasing, and showing me the updates etc in this model.

Sales

Pleasant and helpful staff . Car delivered clean and ready to go . Reasonable price negotiation

Sales

Good clean surroundings and knowledgeable and courteous staff

Sales

Good staff very pleasant

Sales

The sales person Stephen Cutts sold us the benefits of the car and buying a BMW again!

Sales

In my opinion, the staff at the dealership are extremely polite and try to help as much as possible. I felt a valued customer.

Sales

ALL staff very professional

Sales

such a lovely and friendly place, without exception everybody was lovely to us.

Sales

All staff were attentive and helpful

Sales

Car arrived on time

Sales

I love my car

Sales

Simply fantastic

Sales

Very good product knowledge and service overpromised and underdelivered on date of collection We ended up with most of the items required on this car

Sales

Great car but over complex system. Its mind boggling. Not necessary Hate the switches and controls. I want to drive from A to B . Not play computer games.

Sales

Clear comms throughout process & flexibility around our needs/ circumstances. Personal, down to earth & helpful nature of salesperson. Went beyond expectations by giving us loan car for few days as our existing BMW (18yr old 330D M sport) was ill LOL