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The new car had a few extras added to it, Dan made sure they was all correctly fitted and made sure the car was not delayed for me.
Can't fault the staff or service
Courteous and professional customer service
Barretts BMW issue. Punctured run flat tyre. Couldn't get one from Canterbury as their supplier doesn't do Michelin (reportedly) Told to get one from Ashford, who would not transfer to Canterbury for fitting. So had to drive to Ashford! Same company?
I discussed my issues with Patrick Myrie and I am awaiting a response from him.
Given I described the fault surely the parts could have been ordered to fix it on the day rather than going in a week later? Furthermore why does the car need to be there at 9 if nothing will be done until gone 4?
All staff where very helpfull
Considering I booked in a few minutes before my appointment. I wasnt seen to, till 1140ish. After chasing up my appointment I'd actually been forgotten.
I received timely progress reports of the inspection on my vehicle
I was not happy to find when my vehicle was returned to me that the two seals on the rear differential had not been replaced and I also had a warning message telling me the there was a problem with the restraint system which was not the case before.
Charging for a courtesy car is my only complaint
I had to wait along time from making the booking to the appointment as I required a curtisy car.
Mr Danial wales has looked after my requirements for last four years on new cars, i like to add extras to all of my cars, and Danial helps me put them together with all the carbon packs and the car s have always beaten my expectations. Many thanks.
Waiting for oils change . Told it would be 1:30. 3 hours waiting . Told car being cleaned . Car still dirty. Delay me to clean the car, no. Then give car back and it's dirty, even worse
Very polite staff.
Trust in doing a good job to my satisfaction
Can't fault the service. Booking was easy, the service was carried out in the time expected, I got a comprehensive report of the work carried out and the status of all the items checked, which the service manager walked through and explained.
Everything was easy, treated in a first class manner
The cup holder in the rear seat needs fixing and I would have expected you to fix this on a car that had done 4500 miles free of charge
Welcomed by Lance who made the whole experience a pleasant one. Lance kept me informed of what was being done to the car on a regular basis and car was returned cleaned inside and out
Everything was done to a good standard except the cleaning. Some dirt patches on the car took up to 30 minutes of cleaning on returning home.
Despite repeated requests for early billing information this was ignored
Intermittent starting problem, which would not manifest itself while the car was with Broad Oak. Requested a part be replaced, which appears to have rectified the problem, but had to pay £750. As no fault code was found could not claim under warranty
Absolutely disgusting behaviour. I have had my car 4 months, only to be phoned and told it needs new brakes costing me £200. I got my breaks done on 31st July. My father was supposed to get a phone call from the manager Adam, which we still have no r
Evently work was carried ok
Good customer service feed Back on my Vehicle and keeping me update on the proces
I felt that hey cared
Issues with tyres were raised but no solution was given leaving me to sort the issue out at a high cost at late notice myself. Troubleshooting of a radio fault was amateur and used my fuel and mileage in the process to absolutely no benefit.
Whilst work carried out was 100% we were not happy with having to pay to have the work done and then not being able to have the parts back to have them independently checked to see if they were faulty
you didn't fix the problem - I've got to come in again as the car still has the problem it was bought in for.
As usual no problems
Because I was completely satisfied, faultless service.
Car was booked in for a service and then had to stay a further day due to recall notice. Then got the car with engine Mgmt warning lights on. Garage wouldn't take it back directly so had to call out BMW assist. Overall 5 days without the car.
Because the way I was treated by the staff there help they gave me and advice
Service is very good and well received.
Hello very pleased but I wait a little to long to be help thanks
Exactly as above.
everything done on time and car returned washed and looking brand new
Having never been to Barrett's Ashfield and unsure why I have been sent this survey I must remain neutral
Changed punctured run flat really quickly.
It's always a friendly and efficient service experience.
A very pleasant experience
Helpful staff. Job was completed on time.
Good communication; good feedback on issues; clear pricing; prompt delivery/collection service; clean car - it's all really good.
I think I got a reasonably good deal. I thought the salesman, Shah was really brilliant at his job and could not have treated us better.
Courtesy car was ready and nothing was too much trouble
Helpful, courteous staff from new car purchase to servicing.
Showroom is lovely and reception/waiting area very pleasant. Staff all professional but friendly, very attentive. Just the wait to collect car at end of day that stopped it being outstanding
Job done - very nice people
I had asked for all for alloy wheels to be refurbished (Diamond cut), however on collection one of the rims was damaged and l also believe that the BMW hub cap fitted was not the original ( Old and damaged and does not match the other 3).
Reason as above. They forgot to do some of the warranty work that should of been done when the car was in for the repair the first time, so my car had to go back in again.
The dealership is friendly, helped and all have a good knowledge of the subject matter that they specialise in
Clear comms throughout process & flexibility around our needs/ circumstances. Personal, down to earth & helpful nature of salesperson. Went beyond expectations by giving us loan car for few days as our existing BMW (18yr old 330D M sport) was ill LOL
At every stage in the process, from initial enquiry to delivery of my new car, the staff at the BMW centre were helpful in explaining the process and keeping me informed of progress.
Everything clicked into place at exactly the right time. Arrival of my expected funds coincided perfectly with the registration and special build my car needed, just as we both planned with a contingency in place to cover if I had to delay.
Extremely satisfied. Extremely helpful and knowledgeable showroom and sales staff, going over and beyond to help and accommodate us with the smooth purchase and delivery of our car.
Our car was handed over in the rain, it had marks on the paintwork under the mirrors and the number plates were not properly fitted.
First class service from all the staff at Barrett's
I don't think the product knowledge was high enough. I only had a couple of questions being familiar with BMW but these were not all answered correctly or fully. At pick up point I only had 2 questions of the "genius" both answered incorrectly
THE STAFF AT BARRATTS ASHFORD ARE ALWAYS EXTREMELY HELPFUL AND ARE A PLEASURE TO DEAL WITH. IT IS ALWAYS A VERY FRIENLDY PLACE TO VISIT AND ONE IS ALWAYS MADE VERY WELCOME.
Shah made it simple and easy to deal with no nonsense push in your face sales tactics