OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
252 ratings and 128 comments received in the last 90 days.
05 April 2024
I think there was more emphasis on getting customer into their new car quickly, than making sure it was what was ordered. Felt somewhat pressured to pick up car on particular dates following unexpected earlier than anticipated delivery
03 April 2024
Even though I was buying the car from a considerable distance away, Khaled made the whole process very simple, via phone calls and emails. The video sent to me of my car was a nice touch! I can't fault any part of the process.
03 April 2024
Purchase was easy all done online. Popped in once to fill out some forms and the staff were great. I request a no fuss easy hand over which was done to the letter and meant I could carry on with my day!
28 March 2024
Great service all round from Simon Griffin of Barratts
26 March 2024
The centre was clean and airy. The staff were exceptional. Nothing was too much trouble. Very helpful and knowledgeable.
24 March 2024
Very helpful Very nice environment to be in Allways kept updated A great experience
24 March 2024
Shah was extremely knowledgeable, informative & helpful & led us to a great deal!
23 March 2024
Have been using Barrett's Ashford for 10+ years. Always had good experience dealing with them
21 March 2024
Friendly sales team and we were happy with the px value given and the availability of the new car
25 April 2024
Because Samantha and Washington made me a very happy car driver at Barretts Ashford and thanks to the friendly lady who asked me if I would like to drink anything and gave me a glass of water. No need to say, the card is taken care of properly.
25 April 2024
Very efficient and quick and excellent customer service.
25 April 2024
Always excellent
24 April 2024
Faultless
24 April 2024
A very professional service Very happy with everything
22 April 2024
Really great team. Even went the extra mile and dropped me off for a train!!
22 April 2024
Great experience my needs were easily accommodated, I couldn't pick my car up after the work being done and Samantha made it super easy for me to collect when I could, and also keeping me up to date with complete honesty with my car too. Thank you
21 April 2024
They done what they were supposed to and a good touch sending the video. I don't go to main dealer purely and simply because I do between 60 and 100,000 miles a year It doesn't make any sense.
21 April 2024
Because of satisfactory out come
21 April 2024
Mr. Shah and Sam made me feel I am a valued customer of BMW Ashford- Barrett's.
10 April 2024
a pleasure throughout